Drivers: Tell Us What Your
Experience at Port Huron Crossing Was Like
OTA Invites Drivers to Complete
Border Crossing Survey
(March 17, 2008) -- The Ontario Trucking Association
wants to hear from commercial truck drivers about their experience crossing at
Port Huron, Michigan. OTA has installed a survey collection station inside the
US Customs compound (secondary processing) at Port Huron and is inviting all
truck drivers who cross at the location to complete the survey
form.
OTA will be collecting drivers’ comments for the
next three months and will discuss the feedback received with US Customs Border
Protection and Michigan Department of Transport officials with a view to
enhancing the drivers’ level of satisfaction. Information provided
on the survey form will be kept confidential and provided to government
officials in aggregate form only. OTA will have exclusive access to the comments
received. No other party will be privy to survey
responses.
Survey forms may be obtained from the specially marked
survey station located inside the US Customs compound (secondary processing) at
the port of Port Huron, Michigan. The survey station is located in the hallway
where drivers line up to see Customs and Border Protection representatives after
being referred for secondary processing.
The survey form invites drivers to share details of
their crossing experiencing including: time and date of crossing, how often they
cross at Port Huron, whether they were treated in a professional manner by
staff, length of wait time and whether adequate seating was provided. Drivers
are also encouraged to write additional comments in a space provided.
The reason behind OTA’s decision to survey
drivers is that OTA member companies have expressed concern over seemingly
excessive delays and alleged poor treatment of drivers from Customs personnel
and traffic controllers at the Port Huron crossing.
OTA is working with Customs and Border Protection,
Blue Water Bridge Canada and Michigan Department of Transportation to discuss
these reports. All parties involved expressed sincere interest in
mitigating circumstances where it may be perceived that a driver has been
treated poorly or delayed without cause. As a result, Customs and Border
Protection and Michigan Department of Transportation have teamed up with the
Ontario Trucking Association and are encouraging OTA to conduct a survey of all
commercial drivers with the efforts to substantiate claims, and work towards
creating a more positive experience at the Port Huron crossing.
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2008, Ontario Trucking Association
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Email:
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